Returns

Returning a product that you have bought online.

In most cases you can return products you have bought online

While the Consumer Guarantees Act and Fair Trading Act provide the basis for Rev Head Apparel’s returns policy, we in fact go above and beyond the expectation of these two statutory laws. For a product to be returned under our policy, that product must be in a resalable condition. It is this policy that provides you peace of mind while shopping with Rev Head Apparel.

How to return a product

Products can be returned to Rev Head Apparel. You will need to contact Rev Head Apparel to arrange return and give details of this return.

Refunds

If you want to return your order please contact us on 0508 738432 (Tuesday – Friday 9am-3pm) to arrange this. Please note contact must be made within 5 working days upon receipt of order.  Make sure you have your order details handy.

Wrong Product Delivered

If you have received the wrong product, we apologise and you are more than welcome to an exchange or refund. Please contact us on 0508 738432.

Faulty Products

Under the Consumer Guarantees Act you are entitled to have your product repaired, replaced or refunded. Simply contact us on 0508 738432 to enquire about returning the product for inspection.

Damaged Product

If you suspect your product has been damaged during delivery please do not throw away the parcel or cover in which the product came as the Courier will need to inspect it. Please contact us on 0508 738432 and we will organize the return of the product for inspection and will endeavour to send you a replacement as soon as possible.

Incorrect size

If you need to change an item as it is the wrong size please contact us on 0508 738432 and upon receipt of the original product we will happily exchange it. Additional delivery costs will be required to be paid prior to dispatch of the new product. If we can not supply the size required we will happily refund the cost of the product less the delivery paid.

Please check sizing charts prior to ordering your product.